Terms & Conditions

DromeDairy Body + Skin  Delivery, Return and Refund Policy

Thanks so much for your recent purchase with DromeDairy Body + Skin . We value your trust in our brand and company.

Shipping + Delivery

All our products are shipped with Australia Post within 2 business days after the order is placed.

Australia

Standard postage for all Australian orders over $100 is free! All Australian orders under $100 will incur a $10.00 flat rate shipping charge for standard delivery. Orders should arrive within 2-6 working days.

International

Shipping prices for all international orders are calculated based on size, weight and shipping destination. Please use our shipping calculator at checkout to determine your specific delivery fee. Delivery times can vary, but usually take between 10-14 business days from shipping.

Express Post

All express deliveries within Australia will incur a $14.00 flat rate shipping charge. Orders should be expected to arrive within 1-3 business days.

International express post is shipped via express airmail and takes 5-10 business days to most countries.

Returns and Refunds

DromeDairy Body + Skin has a 100% customer satisfaction guarantee. So, if you are not completely satisfied with your product(s), we will happily organise a refund for you. Simply contact us via phone or email and state the reason for the return/exchange. Please note that this should be done within 30 days from the day of purchase and the product(s) must be substantially unused. We also require a receipt or receipt number to proof that the product(s) were purchased in our online store.​

DromeDairy Products from other Stores

For returns and refunds of our products from a different seller, please refer to the return and refund section of that specific store.

Peace of Mind

Whatever your problem might be, please make sure that you inform us about anything you are not satisfied with as we value any constructive feedback and we will always strife to exceed your expectations.